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Size matters

At YAY we are operating with three different sizes for download using credits. The reason for not adding additional sizes is that we want to keep it as simple as possible for customers. An interesting fact is that all these sizes are almost equally popular. Of all the credit downloads that has been made from YAY the total count for the different sizes now say:

Small – 33,8 %
Medium – 33,3 %
Large - 32,9 %

Subscription downloads, which all are in medium, account for 17.8 % of all downloads. A priority for us in 2009 is to increase the number of subscriptions. This will also increase sales for photographers, because customers using subscriptions are, of obvious reasons, very loyal to the site they have subscriptions on. YAY also pays the best commission to photographers on subscriptions (€1 per download) in the whole microstock industry. So an increased number of subs will indeed profit all of us.

One idea we have been working on is to scrap the limitations customers have on sizes when download images via subs. Today YAY is limiting the size of sub downloads to medium, which we think is much more fair to the photographers. Other sites, however, do not have this limitation. The feedback we have gotten from some customers, mostly printed magazines and designers, are that they want subscriptions where they can download the file in the original size. We do believe this will increase the number of customers who use subscriptions. What do you think?

Jan

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Celebrating image number 500 000 (Yay!)

In less than a year photographers and illustrators have uploaded more than 500 000 images and illustrations to our site! Every week thousands of new images are uploaded & submitted, and we continue to grow in a steady pace. None of this would be possible without the trust and help from our users, and we at YAY would like to say a big THANK YOU!

This wonderful valentine illustration was uploaded in the beginning of February (not surprisingly), and was image number 500 000 uploaded to YAY! The illustration is made by BlackVay, congratulations!

Valentine Illustration

At YAY we are working hard to make sure that it will be worth the time and effort to upload to us. We are targeting the customers in several ways: direct marketing & ads, meetings & phone calls. Sales are now steadily increasing! Our focus is also on developing the site and the design to improve the usability and overall customer experience. In just a few weeks we are ready to show you some of the features we are working on!

Linda :)   

PS!  Follow us on Twitter & get more information!

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Recent trouble with uploading

Bug in the system

We’ve recently had some problems with uploading and I thought I’d just try to explain why this happened. I’m not a tech-guru, so you’ll have to excuse me if this is not 100 % correct.

The first issue started Januar 15th, was temporarily fixed for a few days, before returning, and then finally fixed on January 21st. This error had the unfortunate effect that people uploading using the web-interface all got an import failure stating “The file supplied wasn’t recognized”. The reason for this was a memory leakage in our system, which meant that the system used lots of memory which it basically just filled with junk. When this was discovered our system used over 26 GB of memory. We have now solved this issue, increased the memory available to the system and added additional swap files.

The second error started on February 3rd. What happend was that images that were approved did not get added the users portfolio or were made available for search. Neither we nor the photographer got any error messages about this. So, thank you for contacting us when you noticed something was wrong! The reason for this was a problem with allocation between distributed database-servers. This was caused by the fact that our system logs every query, and suddenly Google decided to run a ridiculous amount of queries which resulted in the systems log-files to get filled faster than our logrotating-system could handle. This has now been fixed. Google has promised to decrease the amount of queries, and we have decreased the rotation periode for logs.

If you uploaded images between February 2rd 08:00 am and Februar 4th 6:00 pm, some of your images might have not been added to the database. You can check this by logging in, clicking “portfolio” and see how many images are in your portfolio. Then compare this to how many images are listed under “Number of images” under “Sale statistics”. If these two numbers differ, please contact us and we’ll do our best to locate your images.

Jan

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